Legal

Privacy Policy

Last updated: April 2026

Who we are

The Willow Bean Play Cafe is a business based in Northumberland, North East England. We are the data controller for the personal information collected through this website.

Contact us at: hello@thewillowbean.co.uk

What information we collect

When you fill in our contact form, we collect:

• Your first name (and last name if provided)
• Your email address
• The message you send us
• The type of enquiry you selected
• Whether you opted in to receive updates about our opening

We do not collect any payment information, sensitive personal data, or information about children through this website.

How we use your information

We use your information to:

• Respond to your enquiry
• Send you updates about The Willow Bean opening date and news - only if you opted in
• Improve our service based on the types of enquiries we receive

Our legal basis for processing your data is legitimate interest (responding to your enquiry) and consent (sending you updates, which you can withdraw at any time).

How long we keep your data

We keep enquiry data for up to 2 years, or until you ask us to delete it. If you opted in to updates, we'll keep your email address until you unsubscribe or ask to be removed.

Who we share it with

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your data may be processed by:

• Netlify - our website host, who processes form submissions on our behalf. They are GDPR compliant. Netlify Privacy Policy
• Google Fonts - used to display fonts on this website. Google may log your IP address when fonts load.

Cookies

This website does not use tracking cookies or advertising cookies. We do not use Google Analytics or any third-party analytics tools that set cookies.

No cookie banner is required because we do not set non-essential cookies.

Your rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access - request a copy of the personal data we hold about you
• Rectification - ask us to correct inaccurate data
• Erasure - ask us to delete your data ("right to be forgotten")
• Restriction - ask us to limit how we use your data
• Objection - object to our processing of your data
• Portability - request your data in a portable format

To exercise any of these rights, email us at hello@thewillowbean.co.uk. We will respond within 30 days.

If you're unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).

Security

This website is served over HTTPS and hosted on Netlify, which applies industry-standard security measures. We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure.

Changes to this policy

We may update this privacy policy as the business develops. Any significant changes will be noted at the top of this page with an updated date.

Questions? Email us at hello@thewillowbean.co.uk